Insurance Rant

Got a letter about my accident that took place in January. Apparently the other insurance company won't pay. In a previous letter my insurance company told me they agreed it was the other guy's fault and they were going after the money. Now they tell me the other company won't pay so it goes to arbitration. whatever arbitration decides is what I'll get.

Huh?

You told me in the last letter you agreed it was his fault and you were going after the money. Now you tell me that because they won't pay someone else will decide who's at fault and I could take a hit?

Excuse me, but I already took a hit. It's been five months and I just got my car back. The body shop (the insurance company recommended) has spent more then twice the value of the car and I could take a hit?

Where's the customer service in agreeing it was the other guys fault, but making me take a hit on my deductible payback?

Insurance competition is so thick these days, it really surprises me they'd pull this kind of bullshit.

- b